Terms & Conditions

Please read through our Terms and Conditions carefully before placing your order.

Kozjin provides the information contained in the following pages comprising the website and advertises and sells the products to you, subject to the terms and conditions set out herein (“the terms”) unless otherwise stated. For the purposes of these terms, “product(s)” means those items offered for sale by Kozjin or the services made available from time to time via the Website. The words “we”, “us” and “Kozjin” mean Kozjin Group. The term “you” and “your” refer to customers and public.

1. Acceptance

By accessing and/or using the Website, you agree to be bound by the terms. Kozjin may at any time modify any of the terms and such modification will supersede and replace any previous terms. The amended terms will be made available on the Website. Each time you access the Website and/or use the services offered via the Website, you agree to be bound by the terms, as may be modified from time to time.

2. Content of the Website

Whilst every effort is made to update the information provided on this Website on a regular basis, Kozjin makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of any information, data and/or content on the Website from time to time. Kozjin reserves the right at any time to change or discontinue without notice, any aspect or feature of the Website and any information, data and/or content on the Website.

3. Access Codes

Before purchasing any products via the Website, you will be obliged to enter your user name or personal ID number (“ID”) and personal password (“password”) or other unique identifying information. Jointly we refer to the ID and password and other unique identifying information as your “Access Codes”. You undertake to ensure that your Access Codes are not disclosed to any third party and to immediately report any actual or potential unauthorized access to or use of your Access Codes. On receipt of such communication, Kozjin reserves the right to reject any communication received from you, suspend the processing of any communications and orders not yet executed by Kozjin and immediately deactivate your Access Codes. You shall thereafter be obliged to refrain from ordering any products until such time as new Access Codes have been authorized by Kozjin. Kozjin may from time to time require you to change your Access Codes, as the case may be, and you undertake to comply with such instruction immediately and without delay.

4. Verification

4.1    You agree that all instructions, consents, orders and other communications which purport to originate from you or a person who had authority to act on your behalf to operate automatically (unless it is proved that such information system did not properly execute such programming) (collectively “the originator”) and which are sent to Kozjin electronically and which may (as a result of interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the instructions actually sent or given, or may not have been given by you at all, shall be deemed to have been given by the originator in the form actually received by Kozjin and you will be bound by such instruction with no liability of whatever nature attaching to Kozjin in regard thereto.
4.2    You waive any rights that you may have or obtain against Kozjin arising directly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact that Kozjin acts on your instructions/orders or instructions/orders purported to emanate from you and you indemnify Kozjin against all and any claims, liabilities, losses, costs, fines, damages and expenses incurred (whether directly or indirectly) by you, arising as a result of the fact that Kozjin has acted on your instructions/orders or instructions/orders which purported to emanate from you.

5. Price, Orders, and confirmation

5.1    Prices and availability of the Product(s) may be changed at any time without notice.
5.2    The prices shown are only applicable to purchases made via this Website at the time you place your order. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. (Management reserves the right to exclude or limit products made available on the Website at any given time)
5.3    All prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed at the corrected price.
5.4    The advertising of products via the Website merely constitutes an invitation by Kozjin for you to make an offer to purchase product(s) and we remain entitled to reject any order without giving reasons therefore. As erroneous or outdated prices may be displayed on this Website from time to time, you agree that we will not be obligated to sell a product at such an erroneous price.
5.5    Once you have selected the product you wish to purchase and submitted your order to Kozjin, you will be given the opportunity to review the entire transaction and correct any mistakes, before electing whether to withdraw from the transaction or proceed with the transaction. By clicking on the “purchase” or similar “final submit” button during the checkout process, you are deemed to have submitted an offer to purchase the product/s selected by you (“order”) and the order cannot be withdrawn by you unless expressly agreed to by Kozjin.
5.6    Kozjin reserves the right to cancel the order for any reason on notice to you. Receipt of a confirmation of the order (which constitutes acceptance by Kozjin to process the order) will be sent to you once we receive your order. Although the Website is set up to confirm receipt of orders, technical or other problems may delay or prevent such confirmations.
5.7    Please DO NOT resend your instruction (resubmit your order) if you do not receive a confirmation from us as this may lead to a duplicate transaction for which you will be held liable. Please note that a transaction will only be deemed to have been concluded once the product/service in question has been delivered/collected in accordance with the selected delivery option or agreed process. Delivery times are estimates only and we are not liable for any late deliveries.
5.8    A pre-order is not a completed or confirmed order. Although every effort will be made to source the requested product, we cannot guarantee the availability of any product. We also reserve the right to decline any pre-order without reason. Once in receipt of a pre-order we will reserve the product for purchase by you subject to stock availability. Final pricing of pre-ordered product(s) may vary from the price displayed at the time the pre-order was placed. All pre-orders will be confirmed with you telephonically or via email.
5.9    A product request is not an order. Although every effort will be made to source the requested product, we cannot guarantee the availability or existence of any product. We also reserve the right to decline any product request. Once in receipt of a product request we will contact the relevant supplier to establish stock availability and pricing. All product requests will be confirmed with you telephonically or via email.
5.10    Any applications which you submit to us via the Website will be subject to our normal approval processes and procedures. We reserve the right to withhold approval at our sole discretion. We reserve the right to verify the identity of any purchaser or the payment method used. This may require you being required to, inter alia, send us a copy of your identity document, proof of residence, copy of front and back of your credit card. Failure to do so may result in us cancelling the order without reason.

6.  Delivery/Performance

6.1    All orders shall be executed within the time period notified therefor by Kozjin.
6.2    Delivery of the product(s) shall be made to the address with a valid postcode specified by you in its order within Malaysia via the local carrier provider.
6.3    Deliveries will be done on business days, not on weekends or public holidays.
6.4    Deliveries outside Malaysia shall carry an additional delivery charge, and a slightly longer delivery time should be expected. Kozjin will advise if there are any additional carriage charges to your confirmed order once it had been received by us for processing. You shall bear all country, provincial, state, local government sales, goods and services or value added taxes, customs duties, import, excise, and similar taxes or fees and shall be responsible for assuring that the Product(s) can be lawfully imported and complies with all laws and regulations of the destination country. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.
6.5    Kozjin shall notify you should any product(s) be unavailable for any reason whatever. For information on guarantees applicable to product(s) purchased by you, please see our warranties / guarantee policy. You accept that the display of products is not necessarily a guarantee that a product is available.

7. Payment

Goods will only be released once payment has been received by us in full.
7.1     By selecting the “Submit My Order” button, you will be guided to the payment gateway page and you can complete your payment.

8. Cooling off period and Returns

Please refer to the return policy, which sets out our policy regarding returns or products. If you have effected payment prior to exercising your right to return the product(s), Kozjin will refund you the full purchase price thereof in the form of a credit on your user profile on the website, less any direct costs incurred by Kozjin in returning such goods.

9.  Privacy and Security

All personal information obtained by Kozjin by virtue of your use of this Website is protected as set out in our privacy and security policy. Further, the security processes and procedures used by Kozjin to protect information transmitted via the Website are also set out in the privacy and security policy.